Bne Sim Charged $4 for an Unauthorized eSIM Top-Up
On December 14, 2025, my debit card was charged 214.22 TL without my knowledge or authorization for an automatic 1 GB eSIM top-up that was supposed to cost approximately 73 TL. In other words, I was charged a much higher amount than I should have been, and I was not given any explanation as to why this additional amount was charged.
After this transaction, I requested a refund. However, I was told that the amount would not be refunded and that, instead, a credit would be added to my wallet as a goodwill gesture. Days have passed, but I have received neither a refund nor the wallet credit I was promised. Throughout this process, I communicated with the company entirely through the app, and I have been left at a disadvantage because the commitments made to me were not fulfilled.
I request that the transaction associated with my account ending in 430 be investigated and that the full 214.22 TL charged to my debit card be refunded to my card without any deductions.
