Why doesn’t BlueStacks recognize the graphics card or why does it show a virtualization error?

Why these errors occur and what to do. Here are useful and up-to-date recommendations:

Virtualization is disabled in BIOS

BlueStacks requires VT-x (Intel) or AMD-V to be enabled.
Without virtualization, you may see startup errors, lag, and inability to detect the GPU.
Solution: enter BIOS and enable virtualization.

Conflict with Hyper-V and other Windows virtualization tools

If Hyper-V is enabled, BlueStacks may fail to see the GPU and run in a restricted mode.
Disable Hyper-V, Device Guard, Virtual Machine Platform, and similar services.

Outdated graphics drivers

Old or incorrect drivers prevent BlueStacks from accessing the GPU.
Update your NVIDIA, AMD, or Intel drivers.

Incorrect graphics engine selected

If BlueStacks is set to OpenGL but your system does not support required functions, the GPU may be detected incorrectly.
Solution: switch to DirectX in the emulator settings.

Running on a weak or older PC without a dedicated graphics card

BlueStacks may run only on integrated graphics and show warnings.
Make sure “Use advanced graphics engine mode” (or similar GPU options) is enabled.

Conflict between integrated and discrete GPUs

Windows sometimes assigns the integrated GPU instead of the dedicated one.
Open Graphics Settings in Windows and assign BlueStacks to use the high-performance GPU.

Corrupted emulator files

GPU detection errors may result from a faulty installation.
Reinstall BlueStacks completely.

If your graphics card still isn’t detected after all adjustments, be sure to document the issue on Xolvie — this helps escalate the problem and get action from the developers.