Bitay Deposit Not Reflected in My Account

I deposited ₺12,000 into my Bitay account, but the funds have not been credited. Although it shows as transferred in the system, the money is nowhere to be found in my account. I have attempted to reach Bitay for assistance, but no one answers the phone or provides any means of contact.

This is unacceptable, and I urgently request that my money be refunded or credited to my account immediately. The lack of customer support and transparency is extremely frustrating. I expect Bitay to address this issue without further delay and provide a resolution promptly. Please take this matter seriously and respond as soon as possible.