I have been trying to contact Bitay for nearly two months after discovering that my account balance suddenly dropped to zero, and shortly after, my account was completely closed. Despite countless messages and emails sent to Bitay’s support team and social media accounts, I have not received any response or assistance.
When I attempt to reach them via their support hotline, I am left on hold for extended periods—sometimes over an hour—only for the call to disconnect. This level of unresponsiveness and lack of accountability is shocking and unprofessional.
I demand immediate action to restore my account and refund the missing funds. Bitay needs to resolve this issue promptly and provide proper customer support.
I’ve been experiencing significant issues with Bitay’s support line. I waited for over two hours trying to reach someone, but no one answered. This la...
For the past five days, I have been trying to reach Bitay customer service without success. Despite waiting on hold for hours, I have been unable to speak with anyone. The 0850 466 66 00 customer support number is completely unresponsive. I cannot access my account, and I have no idea how much fina...
I submitted a withdrawal request to Bitay over 3–4 months ago, and I’m still waiting for my money. I’ve sent multiple emails, hoping for an update or a resolution, but I haven’t received a single reply. Their customer service line is completely unreachable, and there’s no way to speak to a real pers...
I haven’t been able to access the Bitay app since August. At first, I wasn’t receiving the SMS verification code, and now the email verification code doesn’t arrive either. I’ve complained before, but no one has responded. It’s been over six months, and I still can’t withdraw the money in my account...
I am unable to log into my Bitay account because I forgot my password, and the system won’t let me reset it. I have tried calling customer support multiple times, but no one answers the phone. I have also sent several emails, yet I haven't received a single response. Why is it so difficult to get h...
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