I couldn't access my funds on Binance during a system outage. What kind of compensation is offered to affected users?

Binance might be willing to pay back for real trading losses caused by system problems. The amount of compensation is decided by each case, taking into account how bad the outage was and how much the user lost. In the past, people who were scammed have been paid back directly with Bitcoin, given vouchers for future trading fees, or been given more Bitcoin. The type of compensation given depends on the users who were affected and what they need.

Users must fill out a claim form explaining their losses and attaching proof to be eligible for compensation. Binance will look at the claim and decide if it is valid. To improve their chances of getting paid if the system goes down, users should keep track of the money they lost, file their claim quickly, be clear and concise in their explanation, include proof to back up their claim, and check back with Binance if they need to.

Rules and policies may change over time. Therefore, you should consult customer service before acting.