I couldn't access my funds on Binance during a system outage. What kind of compensation is offered to affected users?

While trading futures on the BTC/USDT pair in the Binance app, the stop-loss order I placed failed to execute on January 14, 2026, at around 1:10 AM, without any warning or error message, and my position was liquidated. I was using a limit stop order, and although the order appeared active, it did n...

On December 31, my Binance account was hacked via the API. Within seconds, approximately $18.5 million in trading volume was generated on the BNB/USDT pair, resulting in $7,350 in commissions being charged, and my other open positions were also closed simultaneously. Despite these extraordinary and ...

On October 11, 2025, I opened futures positions on Binance in the 1000PEPEUSDT, BASUSDT, and PENGUUSDT pairs using a relatively low leverage of 5x. I initially added margin at a 1:1 ratio, and when the price continued to fall, I added another position from a lower level—approximately three times the...

Subject: Binance – Multiple System Failures, Lack of Transparency, Data Withholding, and Inadequate Investigation Causing Financial Loss Due to long-standing technical and structural failures on Binance, I have suffered a total loss of 20,404.99 USDT. This loss did not result from a single incident...

Between 2023 and 2025, I lost approximately $130,000 on the Binance exchange, and like many other investors, I experienced serious financial hardship during this period. In recent months, I’ve especially noticed that many tokens listed on the exchange have lost around 90% of their value and were sub...

During the major market crash on October 11, 2025, I had open positions in my Binance account. My balance, which was $4,600, dropped to $500 after my positions were liquidated (LOG). That night, it was announced that users who incurred losses would be reimbursed up to $6,000 via phone communication...

I am a Binance Global user with ID number 45964289. After the major market crash on October 10, 2025, Binance provided compensation payments to users who were liquidated during the event. However, during the exact minutes when the crash began and continued, I closed my position manually, at a huge l...

I had approximately $40 in my Binance Global Futures account. About an hour and a half to two hours ago, my balance suddenly dropped to zero. There was no warning, no error message, and nothing unusual before this happened — I simply noticed that my account balance had disappeared. After noticing t...

On the night of October 10, 2025, while trading in the Futures section of the Binance Global app on AVAX, DOGE, and ADA pairs, I experienced a major system freeze. Despite repeatedly trying to add margin, the system did not allow it and only permitted sell orders. As a result, I suffered a loss of a...

In response to the notification regarding my complaint No: 20251014090*, which was rejected concerning the October 10, 2025 SUI/USDT Flash Crash incident, I hereby submit this formal objection. On October 10, 2025, while trading the SUI/USDT pair on Binance Global, I attempted to manually close my ...

On October 20, 2025, at around 2:48 PM, I placed a stop-loss order in the Binance Futures section for the bianrensheng/USDT Perpetual trading pair. Even though the price reached my stop level, my orders did not execute. Because of this failure, I incurred an additional loss of about 2,500 USDT that ...

On October 10, 2025, I was unable to make any transactions on the Binance Futures platform due to a system crash. As a result, all four of my open positions were liquidated, causing a total loss of 235.65 USD. Binance’s official social media accounts (including CZ Binance) announced that users affe...

Under Binance’s “half-billion-dollar relief program,” it was announced that users who lost 30% or more of their assets due to liquidation would receive financial support. However, I lost 25% of my total assets from liquidation, yet I was not included in the program. Setting such a narrow eligibility...

On October 17, 2025, at around 1:00 a.m., I experienced an abnormal market movement in my PAXG (Pax Gold) transactions on my Binance account. This unexpected price fluctuation resulted in a ₺600,000 loss. My account number is 55523* and my username is 7*3. I request that Binance investigate this in...

I’ve been trading futures on Binance for about three years, and throughout this time, I’ve consistently encountered issues where my positions fail to close on time and excessively high commissions are deducted from each trade. These recurring problems have caused me a total financial loss of around ...

On November 10, 2025, I carried out AVAX and BNB trades through the Binance mobile app and ended up losing a total of 5,000 USDC. Although I was told that I was included in Binance’s compensation plan, only 130 USDC was refunded to me — far below the actual amount of my loss. I reached out both via...

On October 10, 2025, at around 00:17, while trading on the Binance Android mobile app, the application suddenly froze, preventing me from managing my open positions. Specifically, I had active trades in the following pairs: EPIUSDT, BBUSDT, BIOUSDT, XRPUSDT, MITOUSDT, TONUSDT, and ETHFUSDT. Because ...

On October 11, 2025, I placed a buy order of 250 USDT for the GIGGLE/USDT trading pair using the balance available in my Binance mobile wallet. The transaction initially appeared normal — there was no error message, but the app froze for about a minute, and I couldn’t use it during that time. After...

On September 15, between 15:09 and 15:12, I was trading the BTC/USDT pair on the Binance mobile app with a balance of about $10–13 using 10x–30x leverage. During the trade, I tried several times to place a sell order, but each time I received a long error message in English on the screen, and the or...

I have been trading on the Binance platform for 5–6 years, but lately I’ve noticed an unreasonable amount of commission charges. I opened two trades at the same time with a $50 balance—one closed with a $10 profit, the other with an $11 loss. In theory, I should have only lost $1, yet my remaining b...

I need urgent help. My wallet on Binance Global, which previously held approximately ₺1600 worth of cryptocurrency, now shows a balance of zero. I have no idea how or why this happened. I haven’t made any withdrawal or transaction that would justify this sudden disappearance of funds. It just reset ...

On 2025-06-29, while using Binance, I encountered a serious problem with my account balance. My expected daily earnings were $65.5, but I unexpectedly lost $47. Even though I suffered this loss, my wallet balance did not change as expected, leaving a $22 discrepancy that cannot be explained. Previo...

On 26.06.2025 at 15:00, I was actively waiting for the SHR coin listing on Binance Global. I positioned myself 15 minutes before the listing, ready to place a buy order the moment it opened. As soon as the coin was listed, I immediately clicked the “Buy” button. The platform initially showed that th...

I was trying to purchase a product from a buyer for ₺50,000 through the P2P system. The buyer claimed the money wouldn't transfer within 24 hours due to various reasons. This is outrageous, as I perform these transactions constantly, and the money usually goes through in 5 minutes! All the buyer's ...

I was trading futures on Binance Global and had a position that was clearly in profit. But suddenly, the position was closed and marked as “liquidated”—even though it should not have been. This makes no sense and suggests a serious technical or system issue on Binance’s end. I immediately tried to r...