Bibox delayed my withdrawal; how can I resolve this?

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Xolvie
Xolvie Resolution Specialist December 11, 2024 3:53 pm

If Bibox has delayed your withdrawal, make sure your account meets all the standards for a withdrawal first.

Make sure that your 'Know Your Customer' (KYC) information is complete, that the withdrawal address is right, and that the blockchain network you choose matches the settings on your wallet.

Also, keep an eye on Bibox's website or app for notices about system repair.

If you can't see any problems, you can email [email protected] or use the Bibox Help Centre at bibox.zendesk.com/hc/en-us/requests/new to get in touch with customer service.

Give all the necessary information, such as your transaction ID, the date of your request, and screenshots that show the pending state.

If the delay continues and no one responds, take the problem to a higher level by making a complaint on Xolvie.

If you want to escape problems like these in the future, you might want to switch to a more trustworthy cryptocurrency exchange.

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