Bibox Delayed My Withdrawal for Over a Month Without Approval

Dear Bibox, I initiated a withdrawal of DOT (Polkadot) cryptocurrency on January 18, 2023, with the Bibox Withdrawal Notification 119.28.182.221 1674029173038. However, it has been over a month, and my withdrawal has still not been approved. I urgently need these funds for my education fees and other essential expenses to maintain life balance. Despite sending around 80 emails, I have not received any response from you. I trusted Bibox as a reputable exchange listed on the coin market rankings, with many people placing their faith in your services. Why are you ignoring my issue and causing such distress? Please resolve this matter immediately, as it is extremely urgent for me. I am relying on your prompt support.