Unauthorized Charges on BetterMe
The Betterme app has completely betrayed me. They had the audacity to falsely advertise a service fee of only 8 TL, but much to my dismay and without any regard for my consent, they heartlessly deducted a whopping 215 TL from my account. It's not just me; many people have unfortunately experienced unauthorized charges. There's absolutely no complaint hotline available, and even if you try to contact them via email, you won't receive any response whatsoever. I am absolutely furious and demand an immediate resolution to my grievance, or else I will be forced to explore alternative avenues.
Hello! We are sorry that your experience could have been better. Your kind patience is truly appreciated. We would be happy to assist you with your request. Please contact us and let us know that you left a complaint on Sikayetvar, or provide us with your email address or the 7-digit code you received in the automated response email from us. We will provide you with further assistance. Best regards, BetterMe Team
You are not being helpful; you are constantly asking me to send emails from here to there. Unauthorized extra money has been withdrawn from my account, and I want my refund immediately.
Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. We cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Or you can provide us with a 7-digit ID number of your email request as an updated reply to this review. We will find your previous emails and help you sort it all out. Kind regards, team BetterMe
