Struggling with BetterMe Membership Cancellation
Due to the complexities of the process, my efforts to cancel my BetterMe membership have been futile thus far. What was supposed to be a one-month free trial of an app has turned into months in which I have not used it, despite the fact that they continue to deduct 115 tl from my credit card. Despite the fact that I deleted the app from my device and sent an email requesting cancellation, I am still being charged the monthly subscription fee. Please discontinue the recurring charges on my credit card. It's upsetting to see what was supposed to be a one-month trial turn into an ongoing subscription without the customer's knowledge.
Hello! Thank you for your feedback. We are sorry that your experience could have been better. We would be happy to assist you with your request. Please contact us and let us know that you have left a complaint on Sikayetvar, or provide us with your email address or the 7-digit code you received in the automated response email from us. We will provide you with further assistance. Best regards, The BetterMe Team
Hello! Thank you for your feedback. You can easily cancel your subscription directly in the app (More → Manage Subscription). To understand what happened, please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly with a solution. Kind regards, team BetterMe
