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Duplicate BetterMe Charges After Instagram Trial — Need Refund

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Hatice
BetterMe
November 04, 10:03 pm
63

I purchased a one-week trial of the BetterMe app through an Instagram advertisement. However, within the same month, two separate charges of $8 were withdrawn from my account without any notice or authorization.

The first charge occurred on October 8, 2025, and the second on October 30, 2025, both from my Akbank credit card ending in 0940. I did not receive any invoice or confirmation email after the purchase.

I sent an email to BetterMe customer support requesting assistance, but I have not received any response so far.
As a student, I am having difficulty covering this cost, and I request that the total amount of $17 charged twice be refunded to me.

I kindly ask that this issue be resolved as soon as possible.

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BetterMe
November 10, 2:14 pm (5 days after complaint)

Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. Unfortunately, we did not find an email request from you. Please contact our team at [email protected], and we will do our best to assist you. Kind Regards, Team BetterMe

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BetterMe
November 11, 4:28 pm

Hello! Your request has been properly reviewed and addressed. Please check your email inbox. If you have any other questions or requests, we are ready to assist you. Best regards, The BetterMe Team

Hatice
Hatice
November 12, 7:13 pm

When will the money be credited to my account, approximately?

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BetterMe
November 20, 4:09 pm
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