I deleted the BetterMe app months ago and have not used the service since. I never signed up for any recurring subscription, and I made sure to remove any active billing settings at the time of deletion.
However, to my shock, ₺770 was charged to my account today by BetterMe without any notice, confirmation, or consent. I have no active subscription, and this is a completely unauthorized withdrawal from my bank account.
This is unauthorized billing and violates basic consumer rights. I demand a full and immediate refund of the ₺770 charge. If I do not receive a proper response and resolution promptly, I will be forced to file complaints with:
My bank (for a chargeback),
Consumer protection agencies,
And escalate legally if needed.
I have supporting documents and bank statements ready to prove my claim. Please provide a direct contact or email address where I can send these documents.
BetterMe must investigate and stop charging users without consent. I expect a formal explanation and resolution as soon as possible.
I recently checked my credit card statement and found an unauthorized charge of ₺770 from BetterMe at 2:30 AM. This charge happened without my consent or knowledge, and I didn’t even have an active membership. Previously, I was also charged over ₺700 without clear reason right after signing up, but ...
Between May 2025 and November 2025, a total of ₺2,450 was withdrawn from my credit card through the BetterMe app without my permission, at a rate of ₺350 each month. After collecting my credit card information under the claim of a free 7-day trial, the app charged me regularly for seven months witho...
I purchased a single trial package from BetterMe for what was supposed to be ₺169.90, but I was immediately charged ₺179, which was already suspicious. Even more shocking, I later discovered that BetterMe continued to charge my credit card every month without my permission—₺350 in April, ₺420 in May...
For the past year and a half, I’ve been getting charged ₺115.64 every month by BetterMe, even though I never intended to maintain an active subscription. I downloaded the app once, gave it a quick try, and deleted it shortly after. I haven’t used it since. Still, my credit card continues to be bille...
Despite canceling my BetterMe subscription, ₺350 was withdrawn from my account today—completely without my permission. I tried logging into the app to check the subscription status, but I can’t even access my account. It won’t let me log in, and when I request a password reset email, nothing arrives...
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