Bershka Order Not Delivered 10 Days After Expected Delivery
The bag from my Bershka order, placed on September 4, 2026, under order number 40307919533, was shipped, but it still has not been delivered even though 10 days have passed since the expected delivery date. Although the tracking page shows movement and updates for my order, the package has still not reached me.
When I contacted Bershka customer service about the issue, I was told that I needed to resolve the problem directly with the Kolay Gelsin courier company. However, I believe Bershka, the company I purchased the product from, should be responsible for resolving the delivery issue. I do not believe I should have to act as an intermediary between Bershka and its shipping provider. Despite this, I still have not received a clear solution or meaningful update.
I request that the product be delivered to me as soon as possible. If delivery is not possible, I request that the order be canceled and that I receive a full refund.
