Bershka canceled my order without explanation, how can I get a refund or reorder it?

If Bershka canceled your order without explanation, any amount charged should be refunded to your original payment method once the cancellation is processed by their system.

Bershka’s policy states that when an order is canceled, the amount paid will be returned to the same card or payment method used at checkout, though timing can vary by bank.

If you don’t see the refund after several business days, first check your bank or card statement and then contact Bershka customer service via the support/contact page in your account or the email/phone info listed on their site.

To reorder the item, search the Bershka website for it again — if it was canceled due to stock issues, it may be restocked later and you can add it to your cart and check out as a new order.

If customer service is unresponsive, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.