Problematic Installation and Warranty on Beko Washers
We received a Beko 9102 model washing machine from Eregli, Karadeniz, yesterday. The installation crew arrived last night, but they neglected to remove one of the four safety locks located at the back of the washing machine. They arrived for installation but pretended to sell, offering something for 400 TL and then suggesting a 2,500 TL warranty extension. Remember that your job is not sales, but installation. We ran the machine yesterday, and it was extremely loud, like a bomb exploding. I'm not going to use this machine. It's absurd that a brand-new machine from yesterday was damaged due to an installation error. I am demanding a replacement.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and requests for solutions regarding our products and services, we kindly ask you to contact us. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Contact Center
They said they would replace the product. Thank you...
