5
Erdem is very satisfied with the result
Resolved

Problematic Installation and Warranty on Beko Washers

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Erdem
November 01, 2023 6:07 pm
32
Erdem's Thank You Message
“They said they would replace the product. Thank you...”

We received a Beko 9102 model washing machine from Eregli, Karadeniz, yesterday. The installation crew arrived last night, but they neglected to remove one of the four safety locks located at the back of the washing machine. They arrived for installation but pretended to sell, offering something for 400 TL and then suggesting a 2,500 TL warranty extension. Remember that your job is not sales, but installation. We ran the machine yesterday, and it was extremely loud, like a bomb exploding. I'm not going to use this machine. It's absurd that a brand-new machine from yesterday was damaged due to an installation error. I am demanding a replacement.

November 02, 2023 2:13 pm (20 hours after complaint)
Erdem
Erdem
November 02, 2023 3:01 pm

They said they would replace the product. Thank you...

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