Beko Fails to Fix My CMXD9100 Washing Machine Under Warranty
I purchased a Beko CMXD9100 washing machine about a year ago from the Beko store in Diyarbakır. Although the product is still under warranty, about a week ago, the door gasket or its wire came off, and the machine is now completely unusable. After experiencing this issue, I called customer service, and the automated system recorded a service request, but I have not received any follow-up to date. My service request number is 497116453. Despite the urgency of the situation, no solution has been provided, and my grievance continues. Since my machine is under warranty, I am requesting a product replacement. I kindly ask that my problem be resolved as soon as possible.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and requests for solutions regarding our products and services, we kindly ask you to contact us primarily. As the Beko family, we wish you days full of health and happiness. We are by your side 24/7, we are here for your happiness. Beko Customer Communication Center
They have been saying the same thing at the service for 1 week. You say you are with us 24/7, so why are we...
The service came, installed the wire, and said mockingly, 'Couldn't you do it?' I absolutely, absolutely want the machine to be replaced.
Never again. I requested a replacement for the Beko product, but still no one has lifted a finger. The service came and mockingly just fixed the wire and asked if there was anything else. I am requesting a replacement, please. Right now, I am trying to collect the necessary documents from where I bought it, and I will file a lawsuit in the Consumer Court for selling a defective product.
