Beko Sent Me the Wrong A++ Dryer Instead of the A+++ KMB 910 IG I Ordered
On December 17, 2024, I purchased a 9 kg, A+++ KMB 910 IG dryer from the Beko store. The product was delivered, installed, and the service team persuaded me to pay for an extended warranty at my doorstep, charging my card through a POS device without giving any receipt, promising to send it by email—which they never did. I soon realized they had sent me the wrong model, an A++ KMB 900 IG. I contacted the service to return it, and the warranty extension was applied to this incorrect product. They assured me the correct model would arrive shortly and that the warranty would be transferred to it. After waiting, the correct model finally came, but it had a dented top panel, so I returned it again. On January 14, 2025, they informed me via message that they would send a KM 1010 IG A++ model, claiming it was an upgrade with a larger 10 kg capacity, despite it consuming more energy. I specifically chose the KMB 910 IG due to its A+++ rating after extensive research. Currently, I have paid the second installment for this product and the extended warranty fee for the wrong model, yet after 1.5 months, I have not received a refund. The store insists I should accept the A++ models they’ve sent, but I refuse. Despite my complaint on January 15, 2025, their only response has been empty apologies, saying, "You are right; we understand." Bravo to the so-called world-renowned brand, Beko, for causing this long-lasting ordeal!
