On December 17, 2024, I purchased a 9 kg, A+++ KMB 910 IG dryer from the Beko store. The product was delivered, installed, and the service team persuaded me to pay for an extended warranty at my doorstep, charging my card through a POS device without giving any receipt, promising to send it by email—which they never did. I soon realized they had sent me the wrong model, an A++ KMB 900 IG. I contacted the service to return it, and the warranty extension was applied to this incorrect product. They assured me the correct model would arrive shortly and that the warranty would be transferred to it. After waiting, the correct model finally came, but it had a dented top panel, so I returned it again. On January 14, 2025, they informed me via message that they would send a KM 1010 IG A++ model, claiming it was an upgrade with a larger 10 kg capacity, despite it consuming more energy. I specifically chose the KMB 910 IG due to its A+++ rating after extensive research. Currently, I have paid the second installment for this product and the extended warranty fee for the wrong model, yet after 1.5 months, I have not received a refund. The store insists I should accept the A++ models they’ve sent, but I refuse. Despite my complaint on January 15, 2025, their only response has been empty apologies, saying, "You are right; we understand." Bravo to the so-called world-renowned brand, Beko, for causing this long-lasting ordeal!
On April 21, 2025, a Beko CMXD 9100 9kg 1000 rpm washing machine was installed. However, we did not use the machine for the first month after installation. When we started using it actively a month later, regardless of which program we used, the machine drained the water but never performed the spin...
On December 31, 2024, I purchased a Beko KM1210 12 kg dryer from an authorized Beko dealer for approximately $833. I hardly used the machine during the summer, but as soon as I started using it regularly, I began experiencing a serious problem. No matter which program I select, the dryer tears and ...
I purchased a Beko washing machine two years ago, and in that time, I have had to replace the drum twice. Despite these replacements, the machine still leaves stains on clothes, and I have had to call for service multiple times. Most recently, a technician visited my home four days ago and informed...
On November 5, 2024, I purchased a Beko dryer and have been waiting for installation, but they have been giving me the runaround for a week. They first said the installation kit was not in stock. Then they promised it would arrive on Thursday, then Friday, and when I called on Friday, they said Mond...
I bought one of Beko’s newest model clothes dryers expecting quality, but all I got was frustration. Just three months after purchase, the machine stopped drying completely. My clothes come out damp no matter what setting I use. Since then, I’ve opened five service requests. Each time, the technicia...
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