On July 16, 2023, I placed an order for an air conditioner at www.beko.com.tr with order number 100626960. Air conditioners were raised by 2000 TL after I placed my order. Today, 05/08/2023, they have still not delivered the air conditioner, they have not contacted me in any way, and they are waiting for me to cancel my order. When I called customer service, they said it was busy and would arrive in 2-10 working days. It's the twentieth day and they still haven't delivered. For three weeks, the world brand Beko was unable to deliver an air conditioner. None of the customer service representatives I spoke with were solution-oriented. They all claim to have forwarded it to the appropriate department, but no department is interested. I've also filed a complaint with the Consumer Arbitration Committee. I've attached the ss of the WhatsApp conversation I had to the photos. On the other side of the world, rockets are being launched into space in three weeks, while I am still waiting for a Beko air conditioner on these hot summer days...
Today, Beko representatives called me regarding an air cooler I ordered on June 6, 2024, and said the order had to be canceled due to insufficient stock. I did not accept this and reiterated that I specifically wanted the product. I created an account on www.beko.com.tr, made the payment, and purcha...
I bought an air conditioner from Koctaş on July 18, 2023. It was made by Beko. As the owner of a business, I waited patiently for the August 4th meeting. But they didn't show up on time, even though it was very hot. Since August 4, I've been trying hard to get in touch with customer service reps at ...
On June 21, 2024, my Beko ecological air conditioner malfunctioned, so I created a service request with customer service. They responded with a message stating, "Dear customer, your authorized service appointment is scheduled for Wednesday, July 24, 2024, from 09:00 to 11:00." I currently live in Di...
Beko - Arçelik's service has been super unsatisfactory on June 25th, 2023, I hit up the Torbalı service to get my shiny new Beko air conditioner installed and up and running. Luckily, it was still covered by warranty. But, even after the service guys did some work on the indoor unit, the AC still di...
I ordered a Beko 24,000 BTU air conditioner with code 32425 from the Aykoç store in Istanbul Gaziosmanpaşa on June 29, 2023. The service team completed the installation on July 4, 2023, which I appreciated. However, only one week later, the AC began to display a Ch 38 error and stopped cooling. I re...
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