On June 21, 2024, my Beko ecological air conditioner malfunctioned, so I created a service request with customer service. They responded with a message stating, "Dear customer, your authorized service appointment is scheduled for Wednesday, July 24, 2024, from 09:00 to 11:00." I currently live in Diyarbakır, where it's very hot. It's Saturday today, and I can't use the air conditioner until Wednesday. Why do I have to wait so long? Why is the service appointment delayed for such an extended period? Last year, I had to wait 8 days for the air conditioner installation. Despite complaining to CİMER, the installation was delayed. Now, less than a year later, the air conditioner has broken down again, and Beko service is very slow to respond.
I ordered a Beko 24,000 BTU air conditioner with code 32425 from the Aykoç store in Istanbul Gaziosmanpaşa on June 29, 2023. The service team completed the installation on July 4, 2023, which I appreciated. However, only one week later, the AC began to display a Ch 38 error and stopped cooling. I re...
On July 16, 2023, I placed an order for an air conditioner at www.beko.com.tr with order number 100626960. Air conditioners were raised by 2000 TL after I placed my order. Today, 05/08/2023, they have still not delivered the air conditioner, they have not contacted me in any way, and they are waitin...
I contacted customer service for my Beko air conditioner's malfunction, and they transferred me to the Bodrum service center. The technicians who arrived before the holiday informed me that they would need to order a part, and it might arrive after the holiday. I agreed, and on July 5th, 2023, the p...
In 2023, I purchased a Beko refrigerator for my summer home, using it for only three months before properly unplugging it for the off-season. When I returned in summer 2024, the fridge wouldn't cool despite all lights working and making the usual sounds. I contacted customer service on July 7, 2024...
Today, Beko representatives called me regarding an air cooler I ordered on June 6, 2024, and said the order had to be canceled due to insufficient stock. I did not accept this and reiterated that I specifically wanted the product. I created an account on www.beko.com.tr, made the payment, and purcha...
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