Today, Beko representatives called me regarding an air cooler I ordered on June 6, 2024, and said the order had to be canceled due to insufficient stock. I did not accept this and reiterated that I specifically wanted the product. I created an account on www.beko.com.tr, made the payment, and purchased the "Beko AC 6030 Air Cooler" on June 6, 2024. When I bought the product, there were no stock issues, and if there had been, I wouldn't have been able to purchase it from their official website (assuming they don't sell imaginary products).
On June 7, 2024, around 11:00 AM, I called the company for information. The staff was very friendly and confirmed that the order was in their system and there were no issues; they said it would be delivered to me within 10 business days. When the product's arrival was delayed, I called customer service on June 12, 2024, at 3:43 PM. They told me the product had been given to their partner shipping company and that I could track it using the order number provided.
However, today, June 13, 2024, at 10:06 AM, they called again and said the order would be canceled due to the product being out of stock. I explicitly told the customer service representative that I do not accept the cancellation of my order. I want the product I paid for and have been waiting for 8-9 days to receive. This situation is unacceptable. I placed the order, confirmed stock availability with customer service, and was informed the product had been handed over to the shipping company for delivery within 10 business days. Now they tell me the order is canceled due to stock issues.
How can such a large company take orders without verifying stock availability? Customer service told me the product was with the shipping company. There are records and timestamps of my calls that can be checked. I informed the representative that I do not accept the cancellation of my order. Considering consumer rights and the fact that I have been waiting for almost two weeks, I cannot accept the cancellation of my paid order. I demand the delivery of my "Beko AC 6030 Air Cooler" with order number 108293926, as per the company's initial commitment.
On July 16, 2023, I placed an order for an air conditioner at www.beko.com.tr with order number 100626960. Air conditioners were raised by 2000 TL after I placed my order. Today, 05/08/2023, they have still not delivered the air conditioner, they have not contacted me in any way, and they are waitin...
Today, Beko representatives called me regarding an air cooler I ordered three weeks ago, informing me that my order had to be canceled due to insufficient stock. How can such a large company take orders without checking their stock status first? I explicitly told the representative that I do not ac...
On June 21, 2024, my Beko ecological air conditioner malfunctioned, so I created a service request with customer service. They responded with a message stating, "Dear customer, your authorized service appointment is scheduled for Wednesday, July 24, 2024, from 09:00 to 11:00." I currently live in Di...
I bought an air conditioner from Koctaş on July 18, 2023. It was made by Beko. As the owner of a business, I waited patiently for the August 4th meeting. But they didn't show up on time, even though it was very hot. Since August 4, I've been trying hard to get in touch with customer service reps at ...
In 2023, I purchased a Beko refrigerator for my summer home, using it for only three months before properly unplugging it for the off-season. When I returned in summer 2024, the fridge wouldn't cool despite all lights working and making the usual sounds. I contacted customer service on July 7, 2024...
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