The dishwasher I purchased from Beko was installed on 12-12-2024. Despite being a brand-new product, the side panels were dented and damaged. Even though the authorized service unboxed and installed the dishwasher themselves, they are refusing to replace it with a new one. I have called the call center multiple times and even spoke to a team leader, but no one resolved my issue. No one would agree to have a brand-new product repaired. On 25-12-2024, I was contacted by the headquarters, and they informed me that they would not replace the product and would only offer repairs. Despite filing my complaint through the official channels several times, no one addressed the issue. I even escalated it to CİMER, and it will likely end up in consumer arbitration. They are not standing behind the products they sell, and as long as they drag this out, I will too.
My experience with Beko’s so-called customer service and authorized service has been nothing but a disappointment. On May 22, 2025, when the authorized service team came to install the washing machine, they noticed a dent on the front of the machine upon opening the package. They left the house with...
My Beko dishwasher is a nightmare, it not only causes physical harm to my dishes but also leaves scratches. Despite my repeated requests for an inspection of the appliance, the authorized service has yet to show up. They haven't even seen the damage, so how can they say there isn't a problem? I req...
My Beko washing machine started making excessive noise and leaking water from the bottom on December 25, 2024. I contacted Beko service, and the technician determined that the drum needed to be replaced and that the water leakage was caused by this issue. The next day, when the service team arrived ...
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