In December 2023, my Beko refrigerator stopped cooling, prompting me to call their authorized service. The technician diagnosed a probable gas leak and took the appliance away for repair. After a lengthy 25 days in their workshop, they returned it, claiming the issue was not a gas leak but simply required a gas refill. Knowing that a gas leak should be covered under the body warranty, we reluctantly agreed to pay for the refill.
Now, just four months later, in April, the same problem has resurfaced. Once again, the service technician insists on a gas refill, implying that there's no leak but the gas has inexplicably depleted. I feel like they're mocking me, denying the existence of a gas leak while repeatedly charging for gas refills.
I'm convinced they're deliberately avoiding the body warranty coverage and trying to squeeze more money out of me. This is unacceptable, and I demand a proper solution.
I purchased a Beko Arçelik refrigerator and used it for 5 years before it developed a gas leak. After nearly 2 months of back-and-forth and frustration, they finally approved a replacement. At the time, I was told that gas leak-related issues were covered for 10 years, even outside the standard warr...
I bought a Beko refrigerator on December 3, 2021, expecting a reliable appliance from a reputable brand. However, just three days after the warranty expired on December 6, 2024, the refrigerator suddenly stopped working. When I called for service, the technician informed me that the pipes in the upp...
I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician who arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warr...
I purchased a Beko 670530 EB refrigerator from an authorized Beko dealer in 2020. For about a month now, I have been experiencing a water leakage issue in the freezer section. After the problem began, I contacted the authorized service center. During the first visit, the technician said that the he...
This is an urgent matter. My Beko refrigerator, after just 6 years, has developed a gas leak due to a body defect, and all the food inside has spoiled. When I reached out for assistance, Beko offered only a paid replacement, which I cannot afford at the moment. This issue is clearly not user-related...
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