1
Ömer is completely dissatisfied with the result

Beko Fridge Gas Leak Complaint

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Ömer
April 24, 2024 3:01 pm
30

In December 2023, my Beko refrigerator stopped cooling, prompting me to call their authorized service. The technician diagnosed a probable gas leak and took the appliance away for repair. After a lengthy 25 days in their workshop, they returned it, claiming the issue was not a gas leak but simply required a gas refill. Knowing that a gas leak should be covered under the body warranty, we reluctantly agreed to pay for the refill.

Now, just four months later, in April, the same problem has resurfaced. Once again, the service technician insists on a gas refill, implying that there's no leak but the gas has inexplicably depleted. I feel like they're mocking me, denying the existence of a gas leak while repeatedly charging for gas refills.

I'm convinced they're deliberately avoiding the body warranty coverage and trying to squeeze more money out of me. This is unacceptable, and I demand a proper solution.

April 24, 2024 4:07 pm (1 hour after complaint)
Ömer
Ömer
April 24, 2024 5:00 pm

My problem has not been resolved. Temporary solutions are provided, and I have to perform a procedure every 4 months and pay money.

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