Avis False Corporate Image and Unfair Charges
My experience with Avis turned out to be regrettable. Thinking they were a "corporate" company, I went to Avis for the first time and they directed me to rental places in obscure streets. I made a 4-day rental through their website, requesting a corporate invoice, and was told that I could extend it anytime. On the 4th day, when I asked for a 2-day extension, they demanded nearly 50% more than the daily rate over the phone. Frustrated, I decided to visit their office and expressed my disappointment. The gentleman there assured me that I would be charged the regular price and extended the rental. I returned the vehicle in perfect condition and filled the tank to the brim at a gas station near Antalya Airport entrance. However, they arbitrarily deducted 128₺ from my deposit and completely ignored my request for a corporate invoice. Where is the corporate aspect of this company?
Dear Sir/Madam, First of all, we would like to thank you for taking the time to provide us with your feedback and share your customer experience. We want you to know that we take all feedback, requests, and suggestions from you seriously and will evaluate them accordingly. We believe that this feedback will help us improve the services you receive in your future car rentals. AVIS continues its leadership in the industry thanks to valued customers like you and always places importance on the feedback received from you. We believe that the key to maintaining our ongoing quality service image as AVIS lies in the feedback provided by our customers. Therefore, we think that every positive or negative feedback you provide about our service contributes to our understanding of quality service. We would like to inform you that your feedback has been recorded with the numbers BLT-186567-K0S4 / BLT-186570-F3B3 and has been forwarded to the relevant department to improve our service quality and ensure necessary actions are taken to prevent recurrence. Thank you for choosing AVIS, and we would like to express our pleasure in always being at your service. Sincerely, AVIS Customer Experience Unit
