I made a reservation on the Avis website on September 27, with reservation number 3928-8471-TR-5, and completed the transaction by charging 3747.99 TL to my card. However, when I arrived to pick up my Avis rental car at Podgorica airport in Montenegro on October 5, I was informed that the vehicle I had reserved was not available, and I received no assistance whatsoever. I then went to another office in the Cue Plaza, where unauthorized personnel informed me that they were unable to assist and provided an email address for me to contact. This situation, which I had entered into with trust in the Avis brand and its professionalism, completely disrupted my entire day, and I had to make an additional payment to rent a car from Hertz. Despite sending an email, I have received no response, and there is no record of my transaction. Avis, a company I had been loyal to for many years, turned out to be a huge disappointment. I intend to share this negative experience with all my colleagues and friends and provide them with guidance to make a more informed choice in the future.
I booked a 7-seater vehicle through Rentalcars.com for June 20–25, with pickup at Podgorica Airport in Montenegro. The reservation was fully paid in advance and confirmed. However, when I arrived at the airport to collect the car, I was told by the local provider, Driver Rent A Car, that the vehicle...
I made a car rental reservation through Booking.com with Hertz, scheduled to pick up the vehicle at Basel Airport. I arrived two hours early, only to be told by Hertz that no cars were available. Despite my confirmed reservation, they offered me a different vehicle—but only if I paid three times the...
I rented a car through Avis at Batumi Airport for the period of June 18–20. Since returning the vehicle, I’ve been trying to obtain an invoice for the rental, and the experience has been nothing short of frustrating. I first contacted the customer service line at 444 28 47, and because it was an in...
On July 13th, we booked a one-week car rental through Pegasus using the CarTrawler service available on their app, as we trusted Pegasus for reliable service. We paid ₺16,935 via credit card for the rental, which was supposed to cover our entire trip. However, upon arriving in Tirana, Albania, the c...
I booked a 7-seater car from Podgorica Airport for the dates June 20–25. We arrived on time to pick up the vehicle and met the representative from Driver Rent a Car. However, we were informed that the car we had reserved was not available due to a technical issue. Instead, they offered two small car...
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