I rented a car for 4 days from Enuygun.com and paid with my credit card. I was supposed to pick up the car from Izmir and return it there. However, my Pegasus flight from Ankara to Izmir was diverted to Bodrum due to unfavorable weather conditions at Izmir airport. I explained the situation to the rental branch of the same company in Bodrum, but they said I needed to rent a car again and they couldn't help. When I called Enuygun.com customer service, they asked me to provide a document from Pegasus Airlines explaining the situation. I had to rent a car again and pay extra. After 3 weeks of contacting Pegasus, I finally got the necessary document and forwarded it to Enuygun.com, but I didn't receive any response. I expected a refund of the full amount or at least a partial refund since I couldn't pick up the car from Izmir airport due to force majeure. My expectation was two-fold; either they would charge me the difference and provide a car, or they would deduct the fee for only 1 day instead of 4 and refund the rest.
I bought a ticket from Enuygun for an Istanbul - Dubai flight. Since there was a possibility I might cancel, I paid extra for Comfort-Flex, which allows for a refund. Before buying, I called customer service to ensure there wouldn't be deductions if I canceled. The customer representative said if I ...
On July 7, 2024, I booked a 3-day car rental through Enuygun.com, paying ₺2,787 online (see attached receipt). Additionally, on July 9, 2024, Enuygun.com charged my credit card ₺3,530 without my approval (see attached receipt), totaling ₺6,317 withdrawn from my account. When I went to pick up the c...
I booked a car with Budget through Booking.com (reservation number 781757566) for September 24-28, 2024, and paid approximately €70 via credit card, including insurance. My flight with Pegasus Airlines departed on the 24th from Istanbul, but due to a storm at the Montenegro airport, we couldn’t land...
On September 11, 2025 (Thursday), I purchased a ticket through Enuygun.com for two passengers on Pegasus Airlines, scheduled for September 14, 2025 (Sunday) at 08:35 AM, from Istanbul Airport to Izmir Adnan Menderes Airport. At the time of purchase, my PNR number was 182EUH. However, when I checked...
After purchasing a flight ticket on the Pegasus Airlines website, I also booked a one-day car rental through their site. Upon arrival at Konya Airport, I was informed that my reservation was canceled due to an insufficient credit score. I trusted the rental process because it was on the Pegasus site...
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