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Avis Cleaning Fee Issue

ID:25936166

Avis Cleaning Fee Issue

Ruken

August 24, 2023 12:59 pm

I recently rented a car for three days from the Avis branch at Elazığ Airport. During the vehicle return process, they pointed out that the car was quite dirty and that a cleaning fee would be applied. By 'dirty,' they meant there was a bit of dust and dirt – a somewhat laughable expectation considering the dusty environment of Elazığ. It's absurd to assume a pristine car return in such a place. Even more baffling, they didn't mention this vulnerability to dirt when we picked up the car. It's clear that this company is fixated on minor charges, even though they wash cars after every customer, including the dusty ones. Had they informed me, I would've gladly cleaned it myself. Instead, they happily slashed 500 tl from my pocket. This experience left me utterly unsatisfied, and I certainly won't be using their services again.

Avis

August 25, 2023 2:51 pm (1 day after complaint)

Dear Ruken T. Bayar, First of all, thank you for contacting AVIS. We would like you to know that we will seriously consider and evaluate all feedback, requests, and suggestions from you, and that this feedback will help us improve the services you receive in your future car rentals. Necessary investigations will be conducted regarding the matter you have conveyed, and you will be provided with a response as soon as possible. Thank you for choosing AVIS, and we would like to express that we are always pleased to serve you. Sincerely, AVIS Customer Experience Unit

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