Avis billed me for fuel despite returning the car full; how can I get a refund?

If Avis charged you for petrol even though you returned the car with a full tank, read your rental agreement and any terms that talk about petrol to find out what their rules are.

Some places charge a EZFuel® fee for rentals less than 75 miles, and a flat fee is applied immediately if a fuel receipt is not shown when the car is returned.

Contact Avis customer service right away to challenge the charge. You can call 1-800-352-7900, email [email protected], or use the live chat on their website.

Give the number of your rental agreement, a copy of the fuel ticket, and any other proof that supports your claim.

For a more serious complaint, use Avis's official website's customer feedback form to file a legal dispute if the first contact doesn't solve the problem.

Include all the important information and copies of past interactions to make the review process go more smoothly.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.