AVIS charged €2,200.26 from my bank account almost 5 months after I returned a rental car, citing a scratch, even though the car was fully insured to cover all damages. I rented the car on March 12, 2025, and returned it on March 29, 2025. The day before returning it, I accidentally scratched the car while parking. When I returned it, I asked the staff if I needed to fill out a form, and they told me that since it was fully insured, I didn’t need to do anything. However, this was not the case. They asked if a third party was involved, and I confirmed multiple times that no third party was involved. AVIS even informed me via email that I would not be charged for this damage. Despite this, on September 15, 2025, they charged my account. Months later, they asked me for a police report—something they never mentioned when I returned the car. Additionally, I rented another car from Hamburg AVIS on April 9, 2025, and they still did not inform me about needing any additional report. This is extremely poor customer service. They did not even call me once during the 5 months, and I would have provided a report if I had been asked.
On May 22, 2024, I rented a car from Avis in Montpellier, France. When I went to pick up the car, the person there mentioned that the car had some damage, which was documented in the email I received, and handed me the keys, saying I could start using the car directly from the underground parking ac...
Hello, We rented a car from AVIS on 26.08.2023. 5-10 minutes after renting the vehicle, we felt that there was a problem with the vehicle and took the vehicle back. We informed the authorities that we were going on a long road trip and that there was an issue with the engine speed. Despite explainin...
Between January 16–20, 2025, I rented a car through Avis-Budget on the Turkish Airlines website for a trip to Milan. On January 19, 2025, I was involved in a car accident while abroad. Fortunately, I had purchased full protection insurance, and at the time of the incident, I was clearly told that I ...
On 05.04.2025, I rented a Seat Ibiza FR car for 4 days from Avis Germany Düsseldorf airport. They charged €258 car rental fee and €200 deposit fee. I returned the car without any problems on 09.04.2025. The Avis employee told me that the €200 deposit I paid would be refunded within 3 days at the lat...
I rented a Nissan Juke from Europcar Salzburg Airport rental office on 15.11.2025 and returned the vehicle to Vienna main train station on 17.11.2025. There were no personnel present when I returned the vehicle so no one checked the condition of the vehicle during my return. Next morning, an Europca...
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