Xolvie Resolution Specialist December 10, 2024 4:00 pm
If Avis charged you for damage you don't think you did, read the rental agreement and the damage report again. Compare the claimed damage to the inspection report from when you picked up the car to make sure it wasn't there before.
Next, contact Avis customer service by calling 1-800-352-7900, emailing [email protected], or using the live chat feature on their official website.
Be sure to include your rental agreement number, the reference number for your damage claim, and any proof you have, like photos you took when you hired and returned the car. Explain why the charge is wrong clearly and simply.
Using Avis's customer feedback form to file an official dispute is the next step if the problem is still not fixed. Give a full explanation of what happened, any supporting papers, and exact dates of attempts to communicate.
Finally, if you're still having trouble, you might want to explore Xolvie to read about the challenges others have faced and share your story.
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