On 05.04.2025, I rented a Seat Ibiza FR car for 4 days from Avis Germany Düsseldorf airport. They charged €258 car rental fee and €200 deposit fee. I returned the car without any problems on 09.04.2025. The Avis employee told me that the €200 deposit I paid would be refunded within 3 days at the latest. However, my money has not been refunded yet. When I contacted customer service, they told me that we will pay when your fee has not entered the system yet and your money is pending. When I contacted the bank, they said that the money was transferred to Avis and that I had paid the money on the statement date and that if they really paid it, Avis should send us the invoice or receipt and we will make the payment from the system. When I contacted Avis again, they told me that they could not send me a receipt and that the money was returned and that there was a problem with the bank. In this case, I will go to the bank and object to the expense. I do not know who is at fault but someone is not sending the money back to me. My money, which was supposed to be returned within 3 days at the latest, has not been returned to me even though 32 days have passed, I want my problem to be resolved as soon as possible.
On June 17, 2024, I rented a vehicle from Avis in Dubai and returned it on June 20. They charged me a deposit of 3,000 dirhams, which is approximately ₺26,850. However, more than 20 business days have passed, and I still have not received my refund. I discovered online that Avis at Dubai Airport has...
Through Booking, I rented a Seat Ateca from Avis in Germany with a full insurance package. The reservation was from August 11, 2025, in Nuremberg (pickup) to August 16, 2025, at Cologne Airport (drop-off). However, when I went to collect the car, I was told the Seat Ateca was not available and was f...
I rented an Opel Corsa from AVIS at Lyon Airport, France, and paid 160.56 euros for a 24-hour rental. Additionally, they charged a 300 Euro deposit to my credit card. I returned the car 36 hours ago without any damage or issues. They assured me that the deposit would be refunded the same day, but I ...
On June 4, 2025, I rented a car from Budget at Dubai Airport through Booking. A deposit of 2,550 AED was charged to my credit card, and I returned the car on June 7. I was told that the deposit would be refunded within two weeks, but today is July 16 and my deposit still has not been returned. Despi...
It's been three whole months since I returned the rental car and still haven't received the deposit of 1300 euros back. That's a pretty long time to wait, especially when I was told it would only take 40 days at most. I tried reaching out to Avis and haven't received any satisfying resolution. It's ...
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