We rented a car from Avis company through Booking with "Rental Agreement Number 583964183" and "Reservation # 09212544TR5" from Tivat airport and completed the payment online during the rental. Before purchasing the vehicle, the officer at the Avis Office took payment from our credit card of 151 Euros, stating that it was the deposit fee, and stated that it would be refunded when we handed over the vehicle. However, when we saw that the amount was not refundable and examined the form, we realized that this amount was added as "Premium coverage". I created a record to report the situation to customer service, but we did not receive any response. I am waiting for a response from the company on the subject, and I demand a refund of the relevant amount.
On 05.04.2025, I rented a Seat Ibiza FR car for 4 days from Avis Germany Düsseldorf airport. They charged €258 car rental fee and €200 deposit fee. I returned the car without any problems on 09.04.2025. The Avis employee told me that the €200 deposit I paid would be refunded within 3 days at the lat...
AVIS charged €2,200.26 from my bank account almost 5 months after I returned a rental car, citing a scratch, even though the car was fully insured to cover all damages. I rented the car on March 12, 2025, and returned it on March 29, 2025. The day before returning it, I accidentally scratched the ca...
On November 9, 2025, we rented a car through Booking from the Avis Dubai office and paid a €108 full insurance fee to Booking during the reservation process. However, when we went to pick up the car, we were told that Booking had not transferred the insurance payment to Avis, and we were forced to p...
On May 22, 2024, I rented a car from Avis in Montpellier, France. When I went to pick up the car, the person there mentioned that the car had some damage, which was documented in the email I received, and handed me the keys, saying I could start using the car directly from the underground parking ac...
With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...
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