Beware Of Unfair Charges And Poor Customer Service From Avis

On May 22, 2024, I rented a car from Avis in Montpellier, France. When I went to pick up the car, the person there mentioned that the car had some damage, which was documented in the email I received, and handed me the keys, saying I could start using the car directly from the underground parking across the train station. I asked if there was anything extra I needed to do, and he said no, I could start using it right away. I took the car and used it without any issues, returning it to Marseille Airport in France on Sunday, May 26. Up to this point, everything was fine. The car did not cause any problems while I had it, and I returned it in the same condition I received it. When I returned to Turkey, I noticed on Wednesday, May 29, that a charge of 1559 Euros had been made by Avis on my credit card. I first called the bank, and then emailed Avis to find out the reason for the charge. I sent emails to addresses in Turkey, Europe, and the USA, explaining that there must be a mistake as I had returned the car in the same condition I received it and asking why this charge was made. Note: When the 1559 Euros was charged, the initial rental amount of 486 Euros (286 Euros for rental + 200 Euros deposit) was still in pending status. Thus, my credit card balance went significantly into the negative. Avis Turkey said they were waiting for a response from the European unit; it's been 1.5 months and there is no response. Avis Europe never responds despite my multiple emails and complaints. They unfairly took 1273 Euros (1559 Euros total - 286 Euros rental fee) from us. Since it was charged to my credit card, I had to pay it, borrowing money to do so. As of now, they are completely unresponsive, acting as if they are dead. By doing this, I think they earn the price of car within 2-3 months. Additionally, during the period when they did not respond to my emails, they sent me an email stating that I had received a parking ticket and charged me a total of 77 Euros (35 Euros fine + 35 Euros administration fee + 7 Euros tax) for a 35 Euro parking ticket. I will never work with this company again, and I warn anyone considering renting a car from Avis. Do not make such a mistake; stay away from Avis.