Asus ROG G16 Fan Noise Unfixed After 3 Weeks at Authorized Repair
In May 2023, I purchased an Asus ROG G16 laptop and sent it for repair to SMS Infocom, an authorized Asus service center, last month. I sent the produ...
Approximately 10 months ago, I purchased an Asus ROG Strix G17PV model laptop. From the very first day, it would freeze while in sleep mode, and the fans would run at full speed, reaching high temperatures. Since I use the laptop for work, I didn't want to send it for warranty service, so I replaced the thermal paste myself. This somewhat reduced the high temperature issue, but the freezing problem persisted. When I finally sent it to technical service, they informed me that while thermal paste maintenance is not prohibited for desktop PCs, it is for laptops. Because I applied thermal paste, they voided my warranty and told me I had to pay ₺750. Despite explaining that the issue was not related to the thermal paste and that the laptop had this problem before, they insisted that my 14-month warranty was voided due to this simple application.
There is no user error here; you cannot void my warranty just because I applied thermal paste. Moreover, there were no warranty stickers or warnings on the laptop, so you cannot impose such restrictions without notifying customers. I have filed a complaint with CIMER and will proceed to court based on the outcome.
In May 2023, I purchased an Asus ROG G16 laptop and sent it for repair to SMS Infocom, an authorized Asus service center, last month. I sent the produ...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
I took my Acer Nitro 5 AN515-55 laptop to the authorized Acer Service for a thermal paste replacement and fan cleaning. I also inquired about the possibility of updating the BIOS and drivers. After waiting 9 days without any response, I finally went to the service center myself. To my surprise, I wa...
My Asus ROG B550-F Gaming motherboard, purchased on March 15, 2023, left me in despair just nine months later when attempts to power on my PC failed miserably. Rushing to the service center, I was shocked to learn that they attributed the issue to 'oxidation due to foreign substance contact,' an une...
On April 7, 2023, I bought Asus Rog Strix G15 model laptop from Vatan Bilgisayar Batıkent branch. I downloaded the game I bought to play the csgo game as soon as I bought the laptop and started trying it. From the moment I started the game, the game FPS values were literally bad. I refreshed and app...
Comments