4
Resolved

Asus ROG G16 Fan Noise Unfixed After 3 Weeks at Authorized Repair

Ahmet
Ahmet
Asus
July 2, 2024 11:22 PM65

In May 2023, I purchased an Asus ROG G16 laptop and sent it for repair to SMS Infocom, an authorized Asus service center, last month. I sent the product for repair on June 11, and it arrived today, July 2. It must have undergone extraordinary diagnostics and scientific experiments for three weeks. But no, the primary reason for sending my product—the strange noises coming from the fan—has not been resolved at all. I took the laptop out of the box, and immediately, the fan was making even louder noises than before. SMS Infocom told me, "There is an issue with the keyboard, it is out of warranty, and if you do not pay, we will send the laptop back without repair." The next day, I made a payment of 3,150 TL. Yes, the keyboard needed repair. The keyboard is fine, but what about the fan? The fan is still making noise. Did you service the laptop or just sell me a keyboard? Did you ignore the fan making a loud noise for three weeks? This laptop is used for work, and I was kept waiting for three weeks, barely managing tasks with a backup computer. Am I going to have to wait another three weeks? This laptop costs around 85,000 Turkish Lira, and I paid this amount because I trusted the Asus brand, but I made a mistake. The reason I'm writing here is that although the product is still under warranty, when I try to create a request to send it for repair again, I receive an "out of warranty" error—it's like a joke I am deeply regretting recommending this Asus laptop to my company for work use, and now I am embarrassed in front of my managers.

Ahmet
Ahmet
July 4, 2024 1:59 PM

I just spoke with customer service and received a response like "send it again, let's see." I really don't know who will be accountable for these malfunctioning operations. Think twice before trusting an Asus device.

Comments

Similar Complaints

Asus ROG Strix G16 32GB 1TB SSD Laptop Refund Problem

Furkan
Furkan
Asus
December 11, 2023 2:06 PM41

On October 31, 2023, I purchased an Asus ROG Strix G16 32GB 1TB SSD computer. I sent the computer to technical service f...

1

Asus Lost My SSD During Service And Ignored My Complaint

Adem
Adem
Asus
November 3, 2025 2:03 PM27

On October 20, we delivered our brand-new Asus notebook, which was under warranty, to the Asus Infocom service center in...

1

My ASUS ROG B550-F Gaming Motherboard Failed, Void Warranty

Halil
Halil
Asus
December 5, 2023 7:18 PM16

My Asus ROG B550-F Gaming motherboard, purchased on March 15, 2023, left me in despair just nine months later when attem...

1

Asus ROG Strix G17PV Laptop Warranty Voided Unfairly

İbrahim
İbrahim
Asus
August 22, 2024 1:38 AM53

Approximately 10 months ago, I purchased an Asus ROG Strix G17PV model laptop. From the very first day, it would freeze ...