I purchased the Asus Roc Cetra wireless earphones from your reseller, Turkcell, on June 20, 2023. The goods was defective right out of the box, much to my dismay. I brought it to the Turkcell store for an exchange, but no replacement has yet been issued. Despite my efforts to follow up, no response or resolution has been received. I've been assured several times that someone will contact me, yet the matter remains unresolved. I'm contacting you personally because I believe you, as the manufacturer, can resolve this issue. Turkcell's inaction has harmed the image of your product. In this regard, I have filed a complaint with the Consumer Arbitration Board. You will find the invoice and other pertinent product information attached. I appreciate your rapid attention to this situation and assistance in addressing it.
I purchased the Sennheiser CX True Wireless earbuds on 30.06.2022 through the Sennheiser website. The product initially malfunctioned on 03.07.2023 and was replaced with a new unit, accompanied by a fresh invoice dated 03.07.2023. However, the replacement product also failed on 19.12.2024. Despite r...
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
Hello, I'm AYŞE KA**. On July 15, 2023, I placed an online order for a The Atrico brand bag worth 19,999 TL, but it was never delivered. Customer service informed me that it was defective and couldn't be sent, promising to refund the amount. It's been 2.5 months, and despite my daily calls and attem...
Dear Sir/Madam, My name is Kenan Ibrahim, and I purchased Samsung Buds 2 earphones on December 10, 2023. Due to a malfunction, I contacted customer service and sent the earphones to the service center in Ankara. Upon inspection, it was discovered that both earphones were defective, with issues in bo...
On September 18, 2025, I bought a pair of Baseus AirNora headphones from the Media Markt store in Adana. Just two days after I purchased the product, the right side stopped working altogether. Even though the headphones were fully charged and the connection had no issue, I couldn’t get any sound fro...
Comments