I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. After finally managing to hand over the laptop to the courier, the service status has shown "under inspection" for the past three days. When I called customer service again, I reminded them that according to the warranty terms, if the laptop isn’t repaired within 10 business days from the date of notification, they are required to provide a replacement device. The representative denied this obligation. I’ve purchased many products from Asus before, but their after-sales support is nonexistent. Asus has been nothing but a disappointment. I will initiate legal action with the supporting documents and recorded calls I have.
I purchased an Asus Vivobook with 8GB RAM, 512GB SSD, and a 15.6-inch screen, expecting reliable performance—especially when it came to battery life. Unfortunately, the battery is nowhere near what was advertised or expected from a laptop in this range. When fully charged at 100%, the battery initi...
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned ...
I bought an Asus Zephyrus G14 laptop in June 2023. In early December, it just stopped working out of nowhere while I was reading an article. It had this weird burnt smell too. I contacted Asus support and they told me to send it to the service center using UPS. I really need the laptop for my school...
On May 7, 2023, I initiated a warranty request for my Asus product through customer service. They directed me via email to fill out the necessary information. After completing the form, I received an email the next day indicating that UPS would come to pick up the product from my home. However, the ...
The repair service of Asus really let me down and it was super frustrating. I checked the website, but there were no updates on my repair status. I ended up having to call customer service 4 to 5 times just to get a simple answer that my product was still being tested. So, just under a day later, I ...
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