Yesterday, I placed an order on Asos.com for €139. According to their policy, orders under €150 shouldn't incur customs fees, and since my order exceeded €100, I should have received free standard shipping. However, despite choosing free DHL delivery, I was charged an additional €742 for shipping. This is clearly a mistake as their policy states otherwise.
I kindly request a full refund of the €742 shipping charge. If this is not resolved promptly, I will be forced to file a complaint with Consumer Protection Authorities.
I purchased 2 items from Farfetch and I'm facing serious mistreatment. I bought 1 pair of shoes and 1 bag; the total was €330, with the shoes at €130 and the bag at €200. My items arrived at customs and customs demanded $1,160 in fees for these two products. I refused to accept this and wanted to re...
I made a purchase from Asos.com on May 6th, but before the order even reached me, it was returned. The return was processed on May 16th, yet it’s been 3 weeks and I still haven’t received my refund. This delay is becoming incredibly frustrating. As a loyal customer who frequently shops with Asos, I’...
I purchased a textile item from Farfetch.com for €165.80, including €20 shipping. However, customs fees were 5 to 6 times the product price, so I wanted to return the item without picking it up from customs. I informed Farfetch and requested a refund. After a week of effort, the return still hasn’t ...
I experienced a problem during the return process for a pair of Golden Goose shoes (Order No: M2MSHE) that I ordered from Farfetch to my address in Spain. After the item was shipped, I requested a return because I didn’t want to deal with customs procedures. However, Farfetch informed me that I woul...
On June 17, 2025, I ordered a Burberry product through Farfetch. My order number is: SFZL3P. While I was expecting to receive the product at my address in Samsun/İlkadım, the product got held up in customs and I was charged customs duties. During the ordering process, I was never informed that custo...
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