I’ve been charged customs fees on an Asos order even though the website said shipping was free. What should I do?

If you’ve been charged customs fees on your Asos order even though the website indicated shipping was free, it's important to note that "free shipping" only covers delivery costs and doesn't include customs duties or import fees. These charges depend on the destination country’s customs regulations and are usually imposed when goods are imported from another country.

To resolve this issue, Asos advises checking the customs information specific to your country in their Help Center. If you weren’t aware of potential fees at the time of purchase, you can contact Asos customer service through their live chat or social media channels and provide details about the extra charges. However, Asos typically doesn't cover these customs fees as they are controlled by local authorities.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.