About six months ago, I purchased a pair of Asics sneakers from the Boyner store in Mall of Istanbul. I wore them only for light, everyday use—no sports, no harsh conditions, no impact. I took great care of them. Still, both shoes tore at the exact same spot, in the same way. This is clearly a manufacturing defect, not user damage.
I returned the shoes to the Mall of Istanbul Boyner store and waited. And waited. For nearly 3 months, I received no updates, no phone calls, no explanation. I had to follow up myself, and that’s when I found out the product was labeled as “user error.” That is simply not true, and I absolutely reject this decision.
I paid a significant amount for a premium brand expecting quality and durability. Instead, I got a defective pair of shoes and zero support. The lack of response and the dismissive outcome have caused even more frustration.
On April 4, 2025, I purchased a pair of Asics sneakers from the Boyner store inside Ankara Ankamall. Shockingly, within less than a month, the left side of the shoe developed a tear and visible damage, exactly as shown in the attached photos. I used the shoes under normal daily conditions—no harsh a...
I bought a warranty-covered pair of Asics sneakers, and shockingly, they tore within just one month—with no impact, no scuffing, and no misuse involved. Despite this, the store provided no solution: no refund, no exchange, no repair. Their excuse? “The product was manufactured abroad.” If you’re sel...
I bought a pair of Asics running shoes from Boyner’s online store on November 29, 2024. Despite not using them daily and never even running in them, the shoes tore from the upper mesh area within just 3 months. These were marketed as performance running shoes, yet they couldn’t even handle light, ca...
I purchased a pair of Asics running shoes for ₺7,000, expecting them to be durable and long-lasting. I chose Asics over Nike and Adidas, thinking I was investing in premium quality. But within just two months, the shoes started to tear—completely unacceptable for such a high-priced product. When I ...
I purchased a pair of Asics shoes on December 5, 2025, and during my very first use, they cut into my foot and caused bleeding. I immediately reported the issue to the Asics store at İstinyePark Mall, and they sent the shoes for inspection. Shockingly, the response came back as rejected. I then sho...
Comments