I ordered a pair of Asics shoes in size 44.5 from their official website, but they sent me a size 42 instead! This was clearly their mistake, so I contacted customer service to ask for a solution. They told me to return the shoes, provide the tracking number, and they would issue a gift voucher. I followed their instructions exactly, but when I called again, they changed their response, saying they needed to inspect the product first before offering any resolution. Their inconsistent and unprofessional approach has caused unnecessary hassle and delays. Meanwhile, since the shoes sold out quickly, I had no choice but to reorder them at a ₺500 higher price. Asics refuses to take responsibility for their own mistake and is forcing customers to pay extra due to their incompetence. I demand proper compensation for this issue!
I ordered shoes directly from asics.com, but what I received was not what I ordered. The shoes they sent were completely different—and to make things worse, they were cheaper than the ones I actually paid for. I did the right thing and returned the incorrect items, expecting a proper resolution. In...
On March 28, I purchased a pair of women’s Asics shoes from the brand’s official website for ₺3,527.37. When the size didn’t fit, I requested an exchange. That’s when I was told exchanges aren’t allowed—only returns are accepted, and I’d have to reorder the product myself. But when I tried to buy t...
Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure ...
I recently ordered the Novablast 3 shoes in size 44, black/green, from www.asics.com.tr. Upon receiving the product, I noticed a defect and a crack in the toe box support on the inner lining, prompting me to return it. Despite exchanging it for the same size, I encountered the exact same defect. Bef...
I ordered sneakers from the Asics website (https://www.asics.com.tr/), they came yet decided to return them after a week as they didn't meet my needs. Let me say first that I complied with all required procedures and returned the shipment to Asics on May 2. The kicker is that they haven't returned...
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