I recently ordered the Novablast 3 shoes in size 44, black/green, from www.asics.com.tr. Upon receiving the product, I noticed a defect and a crack in the toe box support on the inner lining, prompting me to return it. Despite exchanging it for the same size, I encountered the exact same defect. Before placing a third order, I communicated both verbally and in writing with customer service to ensure I wouldn't face the same issue again. Despite assurances that I wouldn't encounter the problem again, the third pair of Novablast shoes arrived with the same defect.
Despite constant reassurances that my feedback had been conveyed, nothing changed, and I received no response. I expected better customer service and satisfaction from Asics, an international corporate giant. Their sole response to my written and verbal complaints was a summarized message stating, "You can return the product within 30 days." Although they claimed that returned and sold items are shipped from different warehouses, the new Novablast shoes I received had a return receipt from my previous return, stating my name. Despite their assurance that all sent shoes undergo thorough checks, it appears that they are putting the defective shoes, returned three times, back into stock and reselling them.
Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you during the day. Asics Customer Experience Center
I ordered a pair of Asics shoes in size 44.5 from their official website, but they sent me a size 42 instead! This was clearly their mistake, so I contacted customer service to ask for a solution. They told me to return the shoes, provide the tracking number, and they would issue a gift voucher. I f...
On May 25, I purchased a pair of Asics Novablast 5 running shoes from the Asics Hilltown AVM store for ₺6,999. I only used them carefully for city walking, never on rough terrain, dirt, or uneven roads. Despite this light use, within just 40 days the shoes developed serious problems — the sole began...
In November, I purchased an Asics shoe from Inter Sports at Vadi Istanbul, but I was disappointed to see the toe area collapse after just one use. I returned the shoes to the store for inspection, but after evaluation, I was informed that neither a replacement nor a refund would be provided. This i...
I purchased the Asics Novablast 4, expecting premium quality from a brand that charges ₺7,200 for a pair of shoes. I only wore them indoors—on wooden floors and inside a closed gym—never outdoors, never under harsh conditions. Yet, after just six months, the outsole started falling apart. The materi...
On October 28, 2024, I purchased the Asics Novablast 4 (model 1011B850-300) from Boyner's online store for my son. After only three training sessions, the sole cracked at the front. Despite the shoe being advertised as having a durable AHAR™ rubber outsole, it proved to be defective in a very short ...
Comments