On March 28, I purchased a pair of women’s Asics shoes from the brand’s official website for ₺3,527.37. When the size didn’t fit, I requested an exchange. That’s when I was told exchanges aren’t allowed—only returns are accepted, and I’d have to reorder the product myself.
But when I tried to buy the exact same shoe again, with the same price and discounts still visible on the website, the total at checkout was ₺3,919—significantly more than what I originally paid. I called customer service and was told the difference was due to a “first-time purchase discount,” even though I bought through the official site and created a new account.
I was also told that if I placed a first order using another account, the same discount would apply—but even then, the system still tried to charge me ₺3,919. So how does a shoe’s price increase in three days without any visible change in discount or campaign?
This feels like deliberate pricing manipulation, and Asics customer service has been no help at all. I’m now stuck without a proper-fitting shoe and forced to pay more for the exact same item.
Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure ...
I ordered a pair of Asics shoes in size 44.5 from their official website, but they sent me a size 42 instead! This was clearly their mistake, so I contacted customer service to ask for a solution. They told me to return the shoes, provide the tracking number, and they would issue a gift voucher. I f...
I purchased a pair of Asics running shoes for ₺7,000, expecting them to be durable and long-lasting. I chose Asics over Nike and Adidas, thinking I was investing in premium quality. But within just two months, the shoes started to tear—completely unacceptable for such a high-priced product. When I ...
On May 20, 2025, I purchased the Asics Gel Kayano 30 shoes (Order No: 468672) from Asics’ official online store on my doctor’s recommendation. Unfortunately, the shoes did not fit my feet properly, so I first requested an exchange and contacted the Zorlu branch. While the store staff tried to assist...
I ordered sneakers from the Asics website (https://www.asics.com.tr/), they came yet decided to return them after a week as they didn't meet my needs. Let me say first that I complied with all required procedures and returned the shipment to Asics on May 2. The kicker is that they haven't returned...
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