I purchased the Asics GEL-Excite 10 model shoes from the Asics Watergarden store about 10 months ago for around ₺2,000. Before even reaching a full year of use, the shoes began to tear from the sides. I first noticed this issue about two months ago.
After the problem appeared, I sent the product to the store for inspection twice. However, each time, I was told the damage was due to user error, and the shoes were returned to me. Yet, I also showed them to a shoemaker with 20 years of experience, who confirmed that the issue was definitely not caused by misuse. Furthermore, when I purchased the shoes, I was assured they were under warranty against tearing and splitting, and I also know that Asics has a 2-year warranty policy for this type of footwear. Despite this, the store failed to honor its commitment and did not resolve my grievance.
Since I specifically purchased these shoes for running, I request that they be handled under the warranty policy and that they be replaced with a new product.
On February 4, 2025, I purchased a pair of Asics GEL-Trabuco 12 GTX shoes from Sportive’s website, paying ₺6,629. I expected a durable, high-quality product—especially for that price. But within less than a month, the right front sole started tearing and wearing down. What’s even more frustrating i...
I purchased a pair of Asics sneakers for my daughter from the Istanbul Kurtköy Viaport store. Within 6 months to a year, the fabric on the front of the shoes started tearing. Despite limited use—my daughter is 18 and only wears them occasionally—the shoes wore out far too quickly. I returned them t...
I purchased a pair of Asics running shoes from the In Street store in Sefaköy Armoni Park. After about 10 months, the shoes started showing serious defects. The right front upper section began to split and come apart, and one of the laces snapped. What frustrates me most is that I did not even wear ...
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