I purchased a pair of Asics running shoes from the In Street store in Sefaköy Armoni Park. After about 10 months, the shoes started showing serious defects. The right front upper section began to split and come apart, and one of the laces snapped. What frustrates me most is that I did not even wear the shoes regularly. There were months when I never used them at all, and in the months I did, I wore them at most 9 times. Despite such light use, the shoes deformed far too quickly, which left me very disappointed.
When I submitted the shoes to the store for inspection under warranty, I only received a brief message saying that the issue was not caused by a production defect, and that no warranty service would be provided. No further explanation, repair option, or replacement was offered. To this day, my shoes are still waiting at the store, unresolved and unusable.
I find it unacceptable that a global brand like Asics refuses to stand behind its products when clear durability issues arise within such a short period. I demand either a full replacement of the product or a refund of the purchase amount. I expect Asics to review this case properly and resolve my complaint without further delay.
In May 2025, I purchased a pair of running shoes from the Asics store at Izmir Hilltown. I’ve only worn them for light walking a total of 5–6 times, yet there is already significant wear on the right heel area. This level of damage after minimal use clearly indicates a manufacturing defect. I repor...
I bought a warranty-covered pair of Asics sneakers, and shockingly, they tore within just one month—with no impact, no scuffing, and no misuse involved. Despite this, the store provided no solution: no refund, no exchange, no repair. Their excuse? “The product was manufactured abroad.” If you’re sel...
In November, I purchased an Asics shoe from Inter Sports at Vadi Istanbul, but I was disappointed to see the toe area collapse after just one use. I returned the shoes to the store for inspection, but after evaluation, I was informed that neither a replacement nor a refund would be provided. This i...
I bought a pair of Asics shoes and wore them only 10 to 12 times before the side stitching started to come apart. On February 20, 2025, I returned the shoes to the Ankara Kentpark AVM store with record number INT13217 for inspection. Just a week later, on February 27, I was told the request was reje...
Hello. I purchased the Asics 51893 BRBK shoes from the Kurtköy Viaport Marlin store, and shortly after using them, the front of the shoes started to split open. I used them with care—no rough use, no playing sports, no kicking anything—just regular daily wear. When I noticed the damage, I contacted...
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