I purchased a pair of Asics sneakers for my daughter from the Istanbul Kurtköy Viaport store. Within 6 months to a year, the fabric on the front of the shoes started tearing. Despite limited use—my daughter is 18 and only wears them occasionally—the shoes wore out far too quickly.
I returned them to the store for inspection, only to be told the damage was due to "user error" and no replacement or refund was provided. I fail to understand how they came to this conclusion, especially given the light use. If the product can’t last even 6 months, why offer a 2-year warranty?
This feels like a manufacturing defect, and I’m disappointed in Asics for not standing behind their product. The inspection reference is 1-21916 if needed. I won’t be purchasing from this brand again. Please address this issue and improve your quality assurance.
I bought a warranty-covered pair of Asics sneakers, and shockingly, they tore within just one month—with no impact, no scuffing, and no misuse involved. Despite this, the store provided no solution: no refund, no exchange, no repair. Their excuse? “The product was manufactured abroad.” If you’re sel...
In October 2022, I bought a pair of Asics running shoes for my daughter. After only three months of use, they tore. Asics said the shoes were damaged because they got wet, even though she only wore them for volleyball practice three times a week and we took good care of them. But this is not the cas...
I purchased the Asics GEL-Excite 10 model shoes from the Asics Watergarden store about 10 months ago for around ₺2,000. Before even reaching a full year of use, the shoes began to tear from the sides. I first noticed this issue about two months ago. After the problem appeared, I sent the product to...
I bought a shoe on 04.02.2023 from Asics Turkey online shop for my daughter( invoice attached)Although my daughter wore it only 3 days at trainings after a short while (2-3 months) shoe toe stitches were damaged. I attached the detailed photos. Then i sent the shoes for inspection to Asics Turkey. (...
My 10-year-old daughter wears Asics shoes for her volleyball training at an indoor gym. She loved her pair, which we bought specifically for her practices. But unfortunately, the shoes started to wear out way too quickly. Before the warranty period even ended, the shoes were already torn and worn do...
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