In October 2022, I bought a pair of Asics running shoes for my daughter. After only three months of use, they tore. Asics said the shoes were damaged because they got wet, even though she only wore them for volleyball practice three times a week and we took good care of them. But this is not the case. I tried to get help from customer service, but they were not helpful and refused to do anything about the problem. Asics is supposed to be a high-quality brand that cares about its customers, but this hasn't been the case. As a Turkish customer who bought the shoes and paid a lot of money for them, I expect a better answer to my concerns.
I bought a shoe on 04.02.2023 from Asics Turkey online shop for my daughter( invoice attached)Although my daughter wore it only 3 days at trainings after a short while (2-3 months) shoe toe stitches were damaged. I attached the detailed photos. Then i sent the shoes for inspection to Asics Turkey. (...
I purchased a pair of Asics running shoes for ₺7,000, expecting them to be durable and long-lasting. I chose Asics over Nike and Adidas, thinking I was investing in premium quality. But within just two months, the shoes started to tear—completely unacceptable for such a high-priced product. When I ...
I purchased a pair of Asics sneakers for my daughter from the Istanbul Kurtköy Viaport store. Within 6 months to a year, the fabric on the front of the shoes started tearing. Despite limited use—my daughter is 18 and only wears them occasionally—the shoes wore out far too quickly. I returned them t...
My 10-year-old daughter wears Asics shoes for her volleyball training at an indoor gym. She loved her pair, which we bought specifically for her practices. But unfortunately, the shoes started to wear out way too quickly. Before the warranty period even ended, the shoes were already torn and worn do...
I bought a warranty-covered pair of Asics sneakers, and shockingly, they tore within just one month—with no impact, no scuffing, and no misuse involved. Despite this, the store provided no solution: no refund, no exchange, no repair. Their excuse? “The product was manufactured abroad.” If you’re sel...
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