I purchased a pair of Asics running shoes for ₺7,000, expecting them to be durable and long-lasting. I chose Asics over Nike and Adidas, thinking I was investing in premium quality. But within just two months, the shoes started to tear—completely unacceptable for such a high-priced product.
When I contacted Asics through Instagram, they asked me to explain my issue via DM, which I did. After that, radio silence. No reply, no support, nothing. I checked their page on Şikayetvar, and to my shock, not a single complaint had been resolved. They don’t care about customer satisfaction. They blame everything on the user, labeling clear manufacturing defects as "customer misuse"—without any objective third-party review.
To make things worse, they discriminate between customers. If you're German or French, they respect your rights. If you're Turkish? They brush you off as if your consumer rights don’t matter. They seem to think they can ignore us and get away with it.
What does "user error" even mean when I don’t play sports, run, or walk on rough terrain? I’m not damaging these shoes intentionally—I just wear them normally. But instead of honoring the warranty, they push the blame back on the customer. A warranty that exists only on paper is meaningless.
I’ve already spoken to a lawyer. If I don’t receive an immediate refund, I will take this to the Consumer Arbitration Board, then to Consumer Court, and I will share the legal outcome publicly on social media to warn others.
