I purchased a pair of Asics running shoes for ₺7,000, expecting them to be durable and long-lasting. I chose Asics over Nike and Adidas, thinking I was investing in premium quality. But within just two months, the shoes started to tear—completely unacceptable for such a high-priced product.
When I contacted Asics through Instagram, they asked me to explain my issue via DM, which I did. After that, radio silence. No reply, no support, nothing. I checked their page on Şikayetvar, and to my shock, not a single complaint had been resolved. They don’t care about customer satisfaction. They blame everything on the user, labeling clear manufacturing defects as "customer misuse"—without any objective third-party review.
To make things worse, they discriminate between customers. If you're German or French, they respect your rights. If you're Turkish? They brush you off as if your consumer rights don’t matter. They seem to think they can ignore us and get away with it.
What does "user error" even mean when I don’t play sports, run, or walk on rough terrain? I’m not damaging these shoes intentionally—I just wear them normally. But instead of honoring the warranty, they push the blame back on the customer. A warranty that exists only on paper is meaningless.
I’ve already spoken to a lawyer. If I don’t receive an immediate refund, I will take this to the Consumer Arbitration Board, then to Consumer Court, and I will share the legal outcome publicly on social media to warn others.
Buying Asics running shoes has been a huge regret. I purchased a total of four pairs—one for myself, two for my son, and one for my nephew. All of them developed the exact same defect in under a year: the upper mesh tore open at the same spot on each pair. This clearly points to a design or material...
The Asics Gel-Nimbus 26 running shoes I purchased completely fell apart in just one year—and I’m not talking about heavy-duty use. I run around 20K per week, which is considered light to moderate by any standard. What’s frustrating is that Asics promotes this shoe as a top-tier model built for profe...
I bought a warranty-covered pair of Asics sneakers, and shockingly, they tore within just one month—with no impact, no scuffing, and no misuse involved. Despite this, the store provided no solution: no refund, no exchange, no repair. Their excuse? “The product was manufactured abroad.” If you’re sel...
I purchased a pair of Asics sneakers, trusting the brand’s reputation and paying a premium price for what I believed would be a durable product. Unfortunately, despite wearing them only occasionally, the toe area developed a tear far too quickly. I sent the shoes in for inspection, fully expecting ...
On February 4, 2025, I purchased a pair of Asics GEL-Trabuco 12 GTX shoes from Sportive’s website, paying ₺6,629. I expected a durable, high-quality product—especially for that price. But within less than a month, the right front sole started tearing and wearing down. What’s even more frustrating i...
Comments