I bought a warranty-covered pair of Asics sneakers, and shockingly, they tore within just one month—with no impact, no scuffing, and no misuse involved. Despite this, the store provided no solution: no refund, no exchange, no repair. Their excuse? “The product was manufactured abroad.” If you’re selling these shoes in Turkey, you should also provide after-sales service locally.
The customer experience I had at the Mall of Istanbul Asics store was unacceptable. When I first sent the shoes in for review, they couldn’t even locate the product code. On my second attempt, I was told the shoes would arrive at the store and that I’d be notified via SMS. But no message ever came. When I finally visited the store days later to follow up, I found out the shoes had already been sitting there—without a single update from the team.
Their system is inefficient, and there is zero sense of customer care. I expected more from a global brand like Asics, but I was met with a lack of communication, poor service, and no accountability for a faulty product that should have never worn out so quickly.
Asics, I’m demanding a proper resolution—either repair the product or offer a refund or voucher. This kind of negligence seriously damages your brand’s reputation. Please take responsibility and fix this immediately.
About six months ago, I purchased a pair of Asics sneakers from the Boyner store in Mall of Istanbul. I wore them only for light, everyday use—no sports, no harsh conditions, no impact. I took great care of them. Still, both shoes tore at the exact same spot, in the same way. This is clearly a manuf...
Dear Asics Global Support, I am writing to express my deep dissatisfaction regarding a warranty claim I submitted through Asics Turkey (via Marlin Spor, Request ID: 29411597) for a pair of Asics shoes I purchased locally. After only 3 to 4 months of regular use, the front section of the shoes becam...
In November, I purchased an Asics shoe from Inter Sports at Vadi Istanbul, but I was disappointed to see the toe area collapse after just one use. I returned the shoes to the store for inspection, but after evaluation, I was informed that neither a replacement nor a refund would be provided. This i...
I purchased a pair of Asics running shoes from the In Street store in Sefaköy Armoni Park. After about 10 months, the shoes started showing serious defects. The right front upper section began to split and come apart, and one of the laces snapped. What frustrates me most is that I did not even wear ...
I purchased a pair of Asics running shoes for ₺7,000, expecting them to be durable and long-lasting. I chose Asics over Nike and Adidas, thinking I was investing in premium quality. But within just two months, the shoes started to tear—completely unacceptable for such a high-priced product. When I ...
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