My 10-year-old daughter wears Asics shoes for her volleyball training at an indoor gym. She loved her pair, which we bought specifically for her practices. But unfortunately, the shoes started to wear out way too quickly. Before the warranty period even ended, the shoes were already torn and worn down both inside and out.
We took them back to the Sportive store at Antalya Erasta Mall. The staff there were helpful and agreed to send the shoes to Asics for evaluation. Trusting the brand, we didn’t hesitate to buy our daughter another new pair that same day, assuming a reputable company like Asics would stand by its product.
But soon after, we received a shocking rejection message via phone. Despite the shoe being damaged under warranty, Asics refused to take responsibility. For a brand selling shoes at this price point, this kind of response is incredibly disappointing. We expected better. We demand a reconsideration of this decision and a proper solution to this issue. Our trust in the brand has been seriously shaken.
I purchased a pair of Asics sneakers for my daughter from the Istanbul Kurtköy Viaport store. Within 6 months to a year, the fabric on the front of the shoes started tearing. Despite limited use—my daughter is 18 and only wears them occasionally—the shoes wore out far too quickly. I returned them t...
I purchased a pair of Asics running shoes from the In Street store in Sefaköy Armoni Park. After about 10 months, the shoes started showing serious defects. The right front upper section began to split and come apart, and one of the laces snapped. What frustrates me most is that I did not even wear ...
On February 5, 2025, I purchased a volleyball shoe from Asics for my daughter. This shoe is specifically designed for indoor use, and she only wore it twice on an indoor volleyball court. Despite such minimal use, the toe area of one shoe started coming apart. I sent the shoes in for inspection, ex...
I bought a warranty-covered pair of Asics sneakers, and shockingly, they tore within just one month—with no impact, no scuffing, and no misuse involved. Despite this, the store provided no solution: no refund, no exchange, no repair. Their excuse? “The product was manufactured abroad.” If you’re sel...
I bought a shoe on 04.02.2023 from Asics Turkey online shop for my daughter( invoice attached)Although my daughter wore it only 3 days at trainings after a short while (2-3 months) shoe toe stitches were damaged. I attached the detailed photos. Then i sent the shoes for inspection to Asics Turkey. (...
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