Ashley Furniture Misled Us About Cancellation - Won't Refund
We purchased furniture from Ashley Home and paid a ₺100,000 deposit. Before signing, we specifically asked whether cancellation was possible and were told “yes,” but no one informed us about a 7-day cancellation limit. On day 12, after realizing the items wouldn’t fit in our living room, we attempted to cancel the order but were refused. We would never have placed the order if we had known these conditions upfront. No delivery date was given at the time of purchase, yet we are now told it will take 4 months. Ashley Home is refusing both cancellation and exchange, despite the misleading statements made by their staff. We feel completely misled and disappointed. This level of service is unacceptable for a global brand.
Dear customer İrem Şahin Y.; Thank you for choosing our brand. Regarding your request, our after-sales service team is contacting you and taking the necessary steps to resolve the issue. For any information, suggestions, opinions, and solution requests regarding our products and services, you can easily and quickly reach us. In line with our customer satisfaction-oriented approach, we would like to emphasize once again that we are always by your side for any of your requests. Best regards, Ashley Homestore Turkey
Disregarding customer satisfaction, despite our goodwill and transparency throughout the process, you referred us directly to your lawyers without ever offering a path to resolution, and after saying that if we do not continue the payment our house will be seized, this automatic response has unfortunately been quite meaningless.
