We purchased furniture from Ashley Home and paid a ₺100,000 deposit. Before signing, we specifically asked whether cancellation was possible and were told “yes,” but no one informed us about a 7-day cancellation limit. On day 12, after realizing the items wouldn’t fit in our living room, we attempted to cancel the order but were refused. We would never have placed the order if we had known these conditions upfront. No delivery date was given at the time of purchase, yet we are now told it will take 4 months. Ashley Home is refusing both cancellation and exchange, despite the misleading statements made by their staff. We feel completely misled and disappointed. This level of service is unacceptable for a global brand.
Last year, we purchased a sectional couch from Ashley Furniture in MASKO for ₺60,000-65,000, expecting top-notch quality. However, within less than a year, the cushions began to sag significantly. Given the high price we paid, we were shocked. When we contacted the company, they initially admitted t...
On July 13, 2025, I purchased one table and four chairs (Order No: 139f07389686) from the Vivense Çiğli store, paying a total of ₺29,788.20 plus an ad...
I am very disappointed. Four months ago, I placed an order with 'Moebel Mobilya Ahsap Dekorasyon Sanayi Ve Ticaret Limited Sirketi'. I ordered flooring, seats, and a sofa, and the seller promised delivery within three weeks. However, the items have not been sent to this day. I have written and calle...
On February 15, 2025, I booked a three-bedroom home in İzmir Eşrefpaşa through my spouse’s Airbnb account, paying ₺4000 with my credit card for a one-night stay. When we went to check the property, the host informed us that there was no heating and that staying there would be extremely uncomfortabl...
Two months ago, I ordered furniture that never arrived. After waiting for an extended period, I made the decision to cancel the order. Now, I'm facing a new problem: I'm unable to receive a refund for my purchase. I've been attempting to contact the company via phone, but their response has been con...
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