Two months ago, I ordered furniture that never arrived. After waiting for an extended period, I made the decision to cancel the order. Now, I'm facing a new problem: I'm unable to receive a refund for my purchase. I've been attempting to contact the company via phone, but their response has been consistently unresponsive or slow when it comes to processing my refund. It's mind-boggling how they believe this is an acceptable way to operate a business. I'm owed ₺40,000, and it seems as though they're completely disregarding me. Before taking any legal action, my lawyer recommended that I share my thoughts in this review. I feel completely powerless in this situation and I implore the company to address this matter promptly and reimburse me without delay.
We have been waiting for the dining table set we ordered from Vivense for approximately 4 months, but unfortunately, they have been unable to fulfill our order. The dining table set we initially chose was priced at approximately ₺10,000. After a considerable wait and being informed of a scarcity of ...
We placed an order for a sofa from the Vivense Turkey on 06.07.2024, but unfortunately, our product was never delivered. Surprisingly, their partnership with the manufacturer came to an end, yet they neglected to notify us. We waited for what felt like an eternity for a sofa that never arrived! We a...
Deliberate delay of the initiated return process and failure to provide the return code. I was contacted by Vivense customer service and informed that the return process for my order had been initiated. However, despite the time that has passed, the return code has not yet been provided. This effect...
Hello, On February 28, 2024, I placed an order for the Jazz Sofa Set at the Vivense Beylikdüzü store, with a delivery date of March 2. However, the initial delivery arrived damaged, and the Vivense team promised to repair the damaged components within 15 days. Although the extended wait until April ...
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